Let’s talk a little bit about Customer Service.

Customer service is vital to every business. It is a simple philosophy that should be practiced by everyone in an organization, regardless of their position. The customer service representative must be able to understand customer needs. When a product or service does not perform as expected they should be capable of finding alternative solutions. In a timely manner this person should be able to “think” faster than the customer. It is a little more than treating your customers like you would want to be treated. It is treating your customers the way they want to be treated. Understanding that what you would expect might be different than what your customer might expect.

Not only does BUWW Coverings have an outstanding repair team that provides a standard repair turnaround of 3-5 business days with very high quality, because our covers undergo a stringent check off procedure before being shipped out to our customers; we have the same excellence to deal directly with our customers. For us, customer service is not a department but an attitude. Dedication and unwavering willingness are our tools to better assist customers, because this is what they are looking for. A good smile, good disposition and determination to accomplish each goal as they come! BUWW’s customer service team offers outstanding individualized service, we established a companywide policy requiring all incoming calls being answered on or before the second ring. When your machine is down we understand how frustrating it would be to call and have to speak to an automated voice messaging system.